Our Policies

1. All Sales Are Final

Due to the nature of our products and for hygiene reasons, we do not offer refunds, returns, or exchanges on any items purchased.

We encourage all clients to ensure they are confident in their selection before completing their purchase. If you require assistance, our team is available to guide you prior to checkout.

2. Pre-Orders

All pre-orders are strictly processed on a full payment basis. They may take 15-25 days to Process.

• No orders will be secured or processed without 100% upfront payment
• Production/processing timelines will only begin once payment has been received and confirmed
• By placing a pre-order, you acknowledge and accept the stated waiting period

3. Order Processing

• Orders are processed within the specified timeframe communicated at purchase
• Custom or made-to-order wigs may require additional processing time
• Clients will be notified once their order is ready for dispatch or collection

4. Product Quality Assurance

Each item undergoes a quality check before dispatch to ensure it meets our luxury standards. We take pride in delivering products that are:

• Premium in quality
• Accurately described
• Carefully packaged

5. Incorrect Orders

In the unlikely event that you receive an incorrect item, please contact us within 24 hours of receiving your order with clear proof.

We will assess the matter and resolve it accordingly.

6. Acceptance of Policy

By completing a purchase with A’Lōira Hair, you confirm that you have read, understood, and agreed to this policy in full.

1. Lay-By Terms

• A non-refundable deposit of 50% is required to secure your order
• The remaining balance must be paid within 65 days (unless otherwise agreed in writing)
• Orders will only be processed and released once full payment has been received

2. Payment Terms

• Payments must be made according to the agreed schedule
• Failure to complete payment within the specified timeframe will result in automatic cancellation of the lay-by

3. Cancellations & Default

• All lay-by payments made are strictly non-refundable
• If a lay-by is cancelled or defaults due to non-payment, all funds paid will be forfeited

4. Order Fulfilment

• Lay-by orders will only be prepared, processed, or customised after full payment is received
• No items will be reserved beyond the agreed lay-by period without prior arrangement

5. Product Availability

• While we strive to secure your selected item, availability of certain textures or styles is subject to stock
• In rare cases where an item becomes unavailable, a suitable alternative may be offered

6. No Refunds or Exchanges

All lay-by purchases fall under our standard policy: No refunds, returns, or exchanges are permitted due to hygiene and product nature.

7. Acceptance of Terms

By entering into a lay-by agreement with A’Lōira Hair, you acknowledge and agree to these terms in full.